Creekside at Moab Policies
 
Check-In Procedures/Arrival and Departure Times

On the day of your arrival, you may proceed directly to the rented property. Check-in is available after 4:00pm. Earlier check-in cannot be guaranteed. Check-out is expected by 11:00am. Late check-outs must be requested prior to arrival.

Keys and Instructions

All maps, directions and rental instructions will be sent to you 7 days prior to your arrival. Please be sure to bring instructions with you to Moab. The key for your rental property can be found under the front door mat.

Cleaning and Care of your Rental

Rental fees include customary cleaning once you have checked out. If you require cleaning during your stay, we can make arrangements for that to be done at additional cost. If your stay requires cleaning that exceeds customary time and labor, you will be charged accordingly. Management reserves the right to access a Cleaning/Damage/Loss charge upon departure, if necessary.

Deposits/Payments/Cancellations

  • A valid credit card guarantee, using Visa, MasterCard, American Express or Discover, is required at the time of reservation.
  • A booking deposit is due upon reservation. Full payment will be charged 30 days prior to arrival.
    • booking deposit for The Guest Cottage: $200.00
    • booking deposit for Juanita's Place:      $400.00
  • Cancellation Terms:
    • a $50.00 cancellation fee is charged for ALL cancellations
    • more than 30 days prior to arrival: all charges collected are refunded
    • 30 days to 14 days prior to arrival: 50% of the total rental charges are refunded
    • less than 14 days prior to arrival: 100% of rental charges are forfeited
      • NOTE: A full or partial refund will be made if the unit is rebooked
  • No adjustments are made in rental fees for late arrivals, early departures, or no shows
Occupancy

The Guest Cottage is a 1-bedroom unit. It will sleep up to 4 people. This number includes all children above the age of 2. Please do not exceed this number. Doing so will cost you an additional $150 per night, per person.

Juanita's Place is a 3-bedroom unit. It will sleep up to 8 people. This number includes all children above the age of 2. Please do not exceed this number. Doing so will cost you an additional $150 per night, per person.

Telephone and Internet

There are no land lines in any of the units. Your cellular phone should function normally. Internet service is available at no charge.

Items provided/items you will need to bring

All units are equipped with all basic necessities. All you need to bring are your personal items and food supplies.

Included with your reservation are:
  • Bed linens for all beds
  • Bath towels, hand towels, face cloths, and kitchen towels
  • Paper products including facial tissue, toilet tissue and paper towels
  • Complimentary personal products including shampoo, conditioner and lotion, bath soap
  • Dish soap

The paper and personal products are provided in large enough quantity for your stay. If you desire an additional supply of any of these products, a fee will be charged and they will be delivered to your property on the same day requested.

Pets

Pets are allowed in all units with prior written approval only. If you bring a pet into any unit without written permission from management you will be charged a $350 deep cleaning fee.

Pets are not allowed on any furniture. Pets are to be free of mud, dirt, sand and burrs before entering the units. Pets are to be free of ticks and fleas. If the rented unit needs to be treated for these pests, you will be charged for the treatment. You are responsible to pick up and properly dispose of all pet waste.

You are responsible for your pets at all times. You are not allowed to use any unit as a daycare facility. If you use any unit as a daycare facility, you will be charged a $350 deep cleaning fee.

If your pet causes damage to the property, inside or out, you will be charged for the repair. In addition, if your pet is aggressive and attacks other pets or people on the Creekside at Moab properties, you will be held liable.

Smoking/Bicycles/Shoes

All units are NON-SMOKING units. Smoking is not allowed anywhere on the properties/grounds of Creekside at Moab. There will be a $500 fee charged for smoking on any Creekside at Moab properties.

All renters must remove their shoes before entering The Guest Cottage. There are slippers behind the entry door for your use.

Bicycles are not allowed inside The Guest Cottage nor on The Guest Cottage Deck. Bicycle storage is available in the basement of the main house.

Minimum Reservations

A 2-night minimum is required. Holiday weekends and special events are subject to a higher minimum nights stay.